Privacy Policy — Natura Esencials UK

Privacy Policy

Applies to purchases made on the United Kingdom store. Last updated: 30 August 2026.

Who we are

Natura Esencials UK Ltd is the data controller for personal information collected through the United Kingdom store at naturaesencials.com/uk. We are a company incorporated in England and Wales.

Natura Esencials UK Ltd
Registered in England and Wales, company number 16949043
Registered office: 71-75 Shelton Street, London, England, WC2H 9JQ
VAT registration number: GB513813119
Email: contacto@naturaesencials.com

Our sister company in Spain, Natura Esencials, S.L., operates the European store separately. The two are independent businesses and do not share customer data.

What we collect

• Order details: name, delivery and billing address, email address, telephone number, and what you bought.
• Payment information: handled entirely by our payment provider. We never see or store your full card number.
• Correspondence: messages you send us, and product reviews you choose to leave.
• Technical data: IP address, device and browser information, and pages visited.

Why we use it, and on what legal basis

• To fulfil your order — taking payment, arranging delivery, issuing your invoice and handling returns. Legal basis: performance of a contract.
• To meet our legal duties — keeping accounting and tax records for as long as UK law requires. Legal basis: legal obligation.
• To answer your enquiries and protect the site from fraud and abuse. Legal basis: legitimate interests.
• To send you marketing emails — only if you asked us to. You can withdraw at any time using the link in every message. Legal basis: consent.

Who we share it with

We do not sell or rent your personal information. We share only what each of these needs in order to do its job for us:

• Payment processing — Revolut. Receives the amount, your email address and order reference.
• Order fulfilment and delivery — our United Kingdom logistics partner and the carrier they use. Receive your name, delivery address and telephone number.
• Accounting — Xero, where the sale is recorded and your invoice is issued.
• Email delivery — Resend, which sends your order confirmation and delivery updates.
• Product reviews — Judge.me, if you choose to leave one.
• Hosting and database — Vercel and Supabase, which run the website and store order records.

We may also disclose information where the law requires it.

Where your information is held

Some of these providers store data outside the United Kingdom, including in the European Economic Area and the United States. Where that happens we rely on UK adequacy regulations or on the International Data Transfer Agreement, so that your information keeps an equivalent level of protection.

How long we keep it

• Order and invoice records: six years after the end of the financial year, as UK tax law requires.
• Marketing consent: until you withdraw it.
• Abandoned baskets: thirty days.
• Enquiries: two years after the matter is closed.

Your rights

Under the UK GDPR you have the right to ask us for a copy of your information, to have it corrected or deleted, to restrict or object to how we use it, to receive it in a portable format, and to withdraw consent at any time. Write to contacto@naturaesencials.com and we will respond within one month.

Deleting your information does not extend to invoices we are legally required to keep.

Complaints

If you are unhappy with how we have handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office: ico.org.uk, helpline 0303 123 1113.

Cookies

See our Cookie Policy for what we set and how to control it.

Changes

If we change this policy we will update the date above. Material changes affecting how we use your information will be notified by email where we hold one.